At CardioCore, we are committed to providing high-quality products and ensuring customer satisfaction. If you're not completely satisfied with your purchase, we're here to help.

1. 120-Day Money-Back Guarantee

We proudly offer a 120-Day Money-Back Guarantee.

If you're not satisfied with your purchase for any reason, simply contact our Customer Support team within 120 days of receiving your order, and we'll work with you to find the best solution.

Contact us:

Email: help@mycardiocore.com

Please include:

• Your full name
• Your order number
• A brief description of your request

Our support team will respond within 1–3 business days.

2. Return Eligibility

To qualify for a return or refund:

• Your request must be submitted within 120 days of delivery.
• You must provide proof of purchase (such as your order number or confirmation email).
• Returns must follow the instructions provided by our Customer Support team.

3. Non-Returnable Items

For health and safety reasons, opened dietary supplements are generally not eligible for return unless the product arrived damaged, defective, or incorrect.

If your order arrives with a manufacturing defect or shipping damage, please contact us immediately so we can resolve the issue.

4. How to Request a Return

1. Contact us at help@mycardiocore.com.
2. Include your order number and explain the reason for your request.
3. Our Customer Support team will provide return instructions within 1–3 business days.
4. Once your returned item is received and inspected, we'll process your refund if your request qualifies under this policy.

5. Return Shipping Costs

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect product, CardioCore will cover all reasonable return shipping costs.

Customer-Initiated Returns

For returns requested under our 120-Day Money-Back Guarantee, customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

6. Refunds

Approved refunds will be processed within 14 business days after we receive and inspect your returned item (or receive acceptable proof of return, when applicable).

Refunds will be issued to the original payment method used for your purchase.

Shipping charges are generally non-refundable unless the return is the result of our error or the product arrived damaged or defective.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product
• Photos of the shipping packaging

We'll arrange a replacement or issue a full refund as quickly as possible.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we'll gladly cancel it and issue a full refund.

If the order has already shipped, it will be handled according to this Return & Refund Policy.

9. Shipping Information

Orders are typically processed within 1–3 business days.

Estimated delivery time is 6–10 business days.

Please note that delivery times may occasionally be affected by carrier delays, severe weather, holidays, customs processing (for international orders), or other circumstances beyond our control.

Contact Us

CardioCore

Website: mycardiocore.com

Email: help@mycardiocore.com