Privacy policy

Effective Date: June 2026

This Privacy Policy explains how CardioCore ("we," "our," or "us") collects, uses, and protects your personal information when you visit mycardiocore.com or make a purchase through our website.

We are committed to protecting your privacy and handling your information responsibly in accordance with applicable privacy laws.

1. Information We Collect

Personal Information

When you place an order or contact us, we may collect:

First and last name
Email address
Phone number (if provided)
Shipping address
Billing address (if different)
Order details
Purchase history
Payment confirmation

We do not store your credit card or payment information.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Cookie and analytics data

Communications

If you contact us, we may retain:

Emails
Contact form submissions
Customer support communications

2. How We Collect Information

We collect information when you:

Place an order
Contact Customer Support
Subscribe to our email newsletter
Fill out forms on our website
Browse our website through cookies and similar technologies
Interact with third-party services integrated into our website, such as Shopify and Google Analytics

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide shipping updates
Respond to customer service inquiries
Process returns and refunds
Improve our website and customer experience
Detect and prevent fraud
Comply with legal obligations
Send promotional emails and special offers (only if you have opted in)
Analyze website performance and visitor behavior

4. Data Retention

We retain personal information only as long as necessary for legitimate business or legal purposes.

Typical retention periods include:

Order and billing records: up to 7 years
Customer service communications: up to 3 years
Marketing preferences: until you unsubscribe
Analytics and cookie data: up to 13 months

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including:

Shopify
Shopify Payments
Shipping and fulfillment partners
ParcelPanel
Google Analytics
Google Ads
Meta Platforms (Facebook & Instagram)

These providers are authorized to use your information only as necessary to perform services on our behalf.

6. International Data Transfers

Some of our service providers may process information outside your country of residence.

When this occurs, we take appropriate measures designed to protect your personal information in accordance with applicable privacy laws.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your personal data
Object to certain processing activities
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us:

Email: help@mycardiocore.com

Subject: Privacy Request

We will respond within the time required by applicable law.

8. Cookies

CardioCore uses cookies and similar technologies to:

Ensure our website functions properly
Remember your preferences
Analyze website traffic
Improve user experience
Measure advertising effectiveness

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

CardioCore

Website: mycardiocore.com